Terms of Offer and Order Placement Rules for MivoClean Customers

DOC-04 | Version GEO-0.11 | Effective as of 2026-10-17

§ 1 Operator and Cleaning Service Provider

1. The Operator is Zhovtobriukh Artem, a natural person; contact address: ul. Nasienna 15, 02-241 Warszawa, Polska; email: help@mivoclean.pl; website: mivoclean.ge. MivoClean is the Operator’s brand, not a separate legal entity or contracting party. The Operator has no office or representative in Georgia. Contact is available by email and through the Platform.

2. The Operator provides the service of matching the Customer with a Service Provider, facilitates communication, and ensures coordinated organization of the order. The Customer places the order once, while the specific Service Provider may be assigned at a later stage. The cleaning service agreement is concluded directly with the assigned Service Provider in accordance with the rules set out in § 3. Placing an order or a request on the website does not by itself guarantee that a Service Provider will be matched or that the cleaning will be performed: the Service Provider’s obligation arises only after proper delivery of a statement accepting the offer, in accordance with § 3. This does not release the Operator from liability for its own obligations, the information it provides, or its actions concerning settlements; regarding cleaning-related matters, the Operator serves as the authorized point of contact.

3. The Service Provider is solely responsible for their own legal status and tax settlements in their country; the Platform sells leads and order organisation to the Service Provider. Information enabling identification of the provider—including their name, address, contact details, and business status—is provided to the Customer immediately upon assignment, together with confirmation of order acceptance and prior to performance of the service. Replacement of the provider before disclosure to the Customer does not require the Customer’s consent or separate notification; however, replacement of an already disclosed provider after conclusion of the agreement requires the Customer’s prior consent in accordance with § 3.6. The current provider’s details are visible to the Customer in their Platform account from the moment of assignment; until assignment occurs, the account indicates that the order is awaiting assignment. Absence from the business registry alone does not deprive the Customer of consumer protection rights. In such cases, consumer orders are directed to providers with whom the Customer is entitled to such protection; any replacement with a provider not offering this protection requires explicit prior notification and the Customer’s affirmative decision. This description of the process does not limit the statutory obligations of the parties regarding information disclosure.

4. For an order divided between independent Contractors, the work parts and their prices are disclosed before submission. Identified participants’ details are provided as they are selected and before the Client becomes bound to that Contractor. Each is a party for their own part. Participants authorise one collector to receive the full payment and identify that collector to the Client before payment. Payment within that authority discharges the corresponding Client obligation without duplicate collection; the collector passes full client shares to the others. Receipt of money does not itself create liability for others’ work. A material change to the division after submission requires Client agreement.

§ 2 Platform and Assignment

1. Use of the Platform requires a device with Internet access, an up-to-date web browser, and an email address for receiving confirmations. The Client may save documents prior to accepting the terms. Any account created is intended solely for order management; uploading unlawful materials, providing false information, or compromising the security of accounts is prohibited.

2. The Operator forwards requests to approved Contractors and assigns orders according to the following rules in effect at the time: assignment occurs within the Contractor’s saved availability window, no later than 3 hours before the service start time; the Operator assigns an order to a Contractor who has marked the relevant day as available but has not independently accepted at least one order on that day; only availability status and queue position are considered, with no paid prioritization; all Contractors are treated equally. Any paid prioritization, if implemented, will be clearly indicated as such. Regarding review verification or its absence: the Client may submit a service rating and review after completing an order; publishing a review on the website requires the Client’s explicit consent to publication and the Operator’s decision to publish the review; the Operator verifies the review’s connection to the order based on data available to it.

3. The full address, work scope and general card terms are available to eligible Contractors to assess an order. The Client’s name is not shown in the general card; their phone is available only to assigned participants on the visit day in Asia/Tbilisi. Date or assignment changes affect future access but cannot undo prior access. Address notes and comments form part of the general card and may be visible to unassigned Contractors; there is no separate protected code/photo repository in it. Access codes, photos and other restricted instructions must not be put in general fields: they are provided separately to the Operator and shared only with assigned persons as needed. Restricted data received in error must not be used or shared and must be reported so further access can be limited. An address is not anonymous merely because a name is hidden. Data may be used only to assess, perform and settle that order, not for marketing, unsolicited visits or a separate client database.

§ 3 Offer and Conclusion of the Contract

1. The Client specifies the scope of work, address, date and time, payment method, receives the total price inclusive of taxes and mandatory charges, and accepts these Terms when placing an order. The contract with the Operator for the free matching service is concluded upon submission of the request to the Operator together with confirmation of acceptance of these Terms. The Operator sends a confirmation of receipt and a copy of the Terms. Such confirmation of receipt alone does not yet constitute acceptance of the order by the Contractor.

2. The order constitutes the Client’s offer for performance of the described service by a suitable Contractor cooperating with the Platform and selected according to disclosed criteria. The offer includes the price, scope of work, date and time, and, where applicable, the disclosed division into parts; it also specifies the deadline for its acceptance. A request whose acceptance has not been confirmed by any Contractor remains open until the cleaning start time stated in the order. If acceptance has not been confirmed by that moment, no Contractor obligation arises, no payment is claimed from the Client, no compensation is due for the cancellation of such a request, and a later visit is arranged by separate agreement. Prior to submission, the Client receives clear information that the specific provider may be identified only after the order is placed. The offer may be revoked free of charge until the Client properly receives a statement accepting the offer.

3. The Client makes an offer under DOC-04. A cleaning contract with an identified Contractor arises when an acceptance statement identifying the supplier and agreed terms is made accessible to the Client through the agreed channel. This may be the personal account if the Client can access the statement; a separate assignment email is not a condition of formation. Mandatory supplier and service information must be provided before the Client is bound and before work begins, with contract confirmation in a retainable form. An internal reservation alone is insufficient. DOC-05 records work performed and is created after completion; it is not a condition of contract formation. Expiry or withdrawal of an unaccepted offer releases the reservation without commission for unperformed work.

4. The submission button clearly states the payment obligation arising upon acceptance of the offer. Acceptance of unchanged terms requires no further Client consent button. Assignment details appear in the account; no separate assignment message is sent. Client order notifications cover a new order, cancellation by the Operator or Client, the next subscription cleaning and an order change by a manager or the Client. Assignment alone with unchanged agreed terms is not a separate notification event. Mandatory information, retainable contract confirmation and agreement to material changes under 6 remain required; their provision need not use email. DOC-05 is available after completion. No payment is required before acceptance; submitting a request alone does not prove a cleaning contract.

5. In this version, matching through the Platform is free of charge for the Client. The Operator charges a commission to the Contractor, which is accounted for in settlements with them. The Client does not pay this commission additionally beyond the disclosed price. Any separate paid service provided by the Operator requires a specific prior offer and its acceptance.

6. Initial selection of a Contractor in accordance with the disclosed criteria does not constitute a modification of the offer. Replacement of an already designated contracting party after conclusion of the contract, changes to the date and time, price, or material scope of work require corresponding agreement with the Client; where the Contractor is replaced, the Client is given confirmation of the new payment recipient. Acceptance with such modifications does not automatically constitute acceptance of the original offer. If the offer’s validity period expires or no Contractor confirms acceptance of it, the Operator immediately informs the Client: no Contractor obligation arises, no payment is claimed from the Client, no compensation is due in respect of such a request, and a later visit is arranged by separate agreement. No fee is charged merely for the absence of a matched Contractor; amounts transferred by the Client without a legal basis are returned without undue delay by the person who actually received them.

7. Prior to the initial submission of the order, tax obligations and contribution payment obligations that could legally be imposed on the Client are determined, with related costs included in the total price. Only a Contractor corresponding to the disclosed model is selected. A new obligation imposed on the Client or the emergence of payer status for the Client does not constitute standard matching—even at the same price—and requires prior explanation and corresponding agreement. These Terms themselves do not exempt from obligations nor designate the payer contrary to the applicable law.

§ 4 Payment and Performance

1. The price is set for the agreed scope of work or calculated based on time according to the disclosed rate and limit. The price may be reduced by a marketing discount disclosed before the order is submitted; such a discount is funded by the Operator and does not alter the Contractor’s agreed remuneration or the remaining terms of the order. Additional work or a change in price requires prior agreement. Estimated time does not constitute grounds for unilateral additional charges.

1a. A material scope, time or price change requires express agreement before the affected work. After completion, a documented correction may record previously agreed work actually performed or payment actually received; it does not create retroactive consent to a new charge.

2. Payment is made in favour of the Contractor: in cash to the Contractor or by transfer to the Contractor’s account; both methods are equivalent in substance and do not alter the terms of the order. Where the order is divided among several providers, payment is accepted by a single recipient authorised by the participants before payment (§ 1 para. 4). The Client receives the payment details of the specific recipient in the order; where the Contractor is replaced, the Client is given confirmation of the new recipient and their details. Payment to the authorised recipient releases the Client from any obligation to make duplicate payment of the same amount. Additional costs for equipment or commissions may not be disclosed to the Client only after payment has been made.

3. The sales document shall indicate the proper service provider. The mandatory document may technically be issued by an authorised representative in accordance with the applicable law.

4. The Client ensures agreed access, water, and electricity necessary for performance of the services and informs the Contractor of any known delicate surfaces, faulty equipment, or hazards. The Contractor exercises due care also regarding unprotected items. The Client is not obliged to disclose excessive information concerning private life or health.

5. The scope of work, safety requirements, damage reporting, and verification of performance are governed by §§ 5–7 DOC-02 to the extent applicable to the service. Other provisions of DOC-02 concerning the Operator–Contractor relationship do not impose fixed liability, commission obligations, or calendar management duties on the Client. Hazardous or unrequested work requires appropriate resolution; the Client’s consent does not justify violation of law or safety requirements.

§ 5 Right of Withdrawal from Distance Contracts

1. As a general rule, a consumer may withdraw from a service contract within 14 days of its conclusion without stating a reason. This right is assessed separately for the contract with the Operator and for the contract with the Contractor. The corresponding protection afforded to a natural person entering into a contract unrelated to their professional activity applies within the limits established by the applicable law.

2. Withdrawal requires a timely unequivocal statement. For the Operator service it is addressed to the Operator in §1; for cleaning, to the relevant Contractor identified when the contract was concluded. The Operator is authorised to receive these statements at help@mivoclean.pl with the order reference. Absence of DOC-05 before performance does not prevent withdrawal. No compulsory form is imposed unless required by law.

3. Commencement of a paid service prior to expiry of the withdrawal period requires the Client’s explicit request. The Law of Georgia on Protection of Consumer Rights (Articles 12–15, matsne.gov.ge/en/document/view/5420598) establishes the information and confirmation duties for contracts concluded at a distance and away from business premises; the Operator and the Contractor each observe these duties in respect of their own contract. If withdrawal occurs after commencement but before full completion, payment for the actually performed portion is due only within the limits established by the applicable law, following provision of mandatory information and receipt of the corresponding explicit request of the Client. Such payment is calculated proportionally to the completed scope based on the total agreed price; if the agreed price is excessive, market value serves as the basis. In the cases provided for by that law, the Client incurs no costs for the service rendered during this period. Loss of the right of withdrawal after full performance is possible only in the manner established by law and does not occur automatically; the Client’s rights in respect of defects in the service remain intact regardless of whether withdrawal is exercised. Refunds are made within the periods and in the manner established by law. Acceptance of these Terms is not universal proof of any separate consent by the Client; each consent required by law is requested separately.

4. The right of withdrawal from a paid service ceases only upon full performance, provided that (i) the Client gave prior explicit consent, (ii) was informed of the loss of the right, and (iii) confirmed having taken note of such information. Booking and mere commencement of performance do not result in automatic loss of the right.

5. Upon valid withdrawal, the relevant party refunds the amount due without undue delay and no later than 14 days from receipt of the withdrawal notice, using the same payment method unless the Client expressly agrees to another method without incurring additional costs. Statutory rules regarding calculation for the actually performed portion remain applicable.

6. Consent to early performance is expressed through a separate statement within the order request text and relates to a specific service; it is not a standalone field or a condition for placing the order. In the absence of such consent, the performance timeframe must accommodate the right of withdrawal, and forced waiver of consumer protection must not be required.

§ 6 Cancellation of Order and Claims

1. Until proper delivery of the acceptance statement of the offer, the Client may withdraw the order free of charge; the rules governing cancellation of a concluded contract do not apply to a request whose acceptance has not been confirmed (§ 3 para. 2). After conclusion of the contract, cancellation notified no later than 3 hours prior to the agreed commencement of the service is free of charge. If cancellation is notified later, the Client compensates the justified and documented losses caused by the cancellation, in an amount not exceeding the full price of the order. The Operator or the Contractor informs the Client of the basis, the calculation and the supporting evidence of those losses, and the Client may object to the calculation; the difference shall be refunded without undue delay via the same payment method. The full price of the order is not charged automatically. The Client retains the inherent right to terminate the contract for important reasons and the statutory right of withdrawal.

2. A claim regarding cleaning services may be submitted to the Contractor or to the Operator as the authorized point of contact and claim handling: help@mivoclean.pl, ul. Nasienna 15, 02-241 Warszawa, Polska. The Operator is authorized to receive the claim, clarify the circumstances, agree a resolution with the Contractor and reply to the Client; the decision on refunding amounts or on exemption from payment is taken by the immediate recipient of the payment or by the Operator within the authority granted to it. The Operator does not promise the return of sums it has not actually received. Claims concerning the Operator’s own service shall be addressed directly to the Operator. No specific form is required; it is helpful to include the order number, description, request, and any available evidence.

3. The Operator may, on behalf of the Contractor, agree on an appropriate resolution of the claim: a price reduction, refund, or exemption from payment corresponding to the established defects, up to 100% of the price of the unperformed or improperly performed part, or free rectification. Rectification may be carried out by another agreed-upon Contractor. The Operator selects the solution after assessing the circumstances; the chosen remedy must correspond to the identified defects and the Client’s rights. This list does not limit claims provided by law and does not imply automatic compensation for every complaint. Amounts that were not actually received by the immediate recipient of the payment are refunded or credited by that recipient, or by the Operator within the scope of its actual authority.

4. A response shall be provided on a durable medium within 14 calendar days, in compliance with applicable statutory deadlines and consequences. Any dispute between the Operator and the Contractor regarding settlements shall not suspend the Operator's obligation toward the Client. Confirmation of completion, tips, ratings, or the absence of a complaint within a short period do not deprive the Client of statutory claims and do not shorten the periods established by law.

5. The Client may seek assistance from the competent consumer protection authority and use relevant out-of-court procedures provided for by the applicable law. If the claim remains unresolved, the relevant party shall provide mandatory information regarding its participation or non-participation in an out-of-court dispute resolution procedure. This does not restrict the right to bring proceedings before a court.

§ 7 Amendments and Termination

1. The Client may discontinue further use of the Platform or close their account by contacting the Operator. This does not automatically cancel individual cleaning contracts, outstanding payments, or obligations to retain evidence.

2. Changes in legislation, Platform features, or scope may justify amendments to the terms of future services. The Operator shall communicate the content, reason, and effective date of the amendment and obtain any necessary consents. Amendments shall not retroactively worsen the terms of an already accepted order.

3. Polish law applies, without prejudice to mandatory consumer protection provisions. Jurisdiction is determined in accordance with Polish law. Liability of the parties arises from their contractual obligations, the circumstances of the case, and applicable law.

§ 8 Subscription (Recurring Orders)

1. The Client selects a one-off order or a monthly, fortnightly or weekly frequency. The applicable discount and price are disclosed before submission; a new setting does not retroactively alter an agreed visit price. After the current visit is completed, an active subscription creates one next order at the selected frequency if a suitable slot is available; the Client receives the next subscription-cleaning notification. If no slot is available, further arrangements are agreed with the Operator without an unconditional performance guarantee. Each visit is paid to the Contractor in cash or by transfer, without automatic card charges. The Client may pause, resume a paused subscription or cancel permanently through an available function or by contacting the Operator. Pause/cancellation stops new visits and cancels future visits not yet started; a permanently cancelled subscription cannot resume. Rights for work already started and lawful cancellation rules remain. There is no separate subscription termination fee.

Withdrawal Form

Recipient and contact details: Zhovtobriukh Artem, ul. Nasienna 15, 02-241 Warszawa, Polska; email: help@mivoclean.pl. I hereby declare my withdrawal from the contract concerning 〔to be completed: odstapienie_usluga_numer〕, concluded on 〔to be completed: odstapienie_data_umowy〕. Name, surname, and address: 〔to be completed: odstapienie_dane_klienta〕. Date: 〔to be completed: odstapienie_data〕. Signature is required only for paper-based submissions. Use of this form is voluntary.

§ Priority of edition GEO-0.11

Under this edition the Client pays the authorised Contractor directly in cash or by transfer; the Operator does not receive Client payments. Matching is free for the Client. The edition applies after proper introduction and does not invalidate historical acceptances, existing claims or mandatory consumer protection, including applicable Georgian rules.

Information on the Client's Personal Data

DOC-06K | Version GEO-0.11 | Data Information in MivoClean Service

1 Who is responsible for the data

The personal-data controller is Zhovtobriukh Artem (MivoClean brand), address: ul. Nasienna 15, 02-241 Warszawa, Polska, email: help@mivoclean.pl, website: mivoclean.ge. Data and rights requests may be sent there. The brand does not replace the actual controller.

2 What data and for what purpose

The Operator processes contact and identification data, the service address, the agreed scope and timeframe, information required for access and security, the history of orders, settlements and acceptances, correspondence and complaints. Clients should not submit health-related information, document scans, or any other data unnecessary for the service. The Client pays for the service in cash to the Contractor or by transfer to the Contractor's account; the Operator and the Platform do not accept payment from the Client and do not process payment card data. The Client receives the full details of the payment recipient in the order.

Legal bases: Article 6(1)(b) GDPR — conclusion and performance of the MivoClean service contract with the Client; (c) — legal obligations genuinely applicable to the Operator; (f) — security, protection of claims and evidence of agreements, taking into account the rights of the Client; (a) — consent, where it is requested for a specific separate function, including marketing messages. For data of the Client's representative (a data subject), the legitimate interest in servicing that subject's contract serves as the legal basis for contact. The cleaning contract and the Contractor's own purposes require a separate assessment of legal bases by that Contractor.

Data are provided by the Client, while data on performance, payment and issues are also supplied by the Contractor or by a person arranging the service on their behalf. In cases of indirect collection, we provide information on the source and the categories of data in accordance with Article 14 GDPR. A person booking a service for another individual does not grant arbitrary consent on their behalf for data processing.

3 Access and recipients

The full address, work scope and general card terms are available to eligible Contractors to assess an order. The Client’s name is not shown in the general card; their phone is available only to assigned participants on the visit day in Asia/Tbilisi. Date or assignment changes affect future access but cannot undo prior access. Address notes and comments form part of the general card and may be visible to unassigned Contractors; there is no separate protected code/photo repository in it. Access codes, photos and other restricted instructions must not be put in general fields: they are provided separately to the Operator and shared only with assigned persons as needed. Restricted data received in error must not be used or shared and must be reported so further access can be limited. An address is not anonymous merely because a name is hidden. Data may be used only to assess, perform and settle that order, not for marketing, unsolicited visits or a separate client database.

EU hosting is envisaged for the Platform; email uses Zoho Mail in the zoho.eu region. Zoho support and subprocessors may access data from other countries. Telegram is used for manager/Contractor notifications and Client correspondence and is not automatically characterised as the Operator’s processor. Independent Contractors in Georgia receive only data needed for the order. Loading Google Fonts transmits browser technical data, including IP address and User-Agent, to its provider. An EU server therefore does not mean processing exclusively within the EEA. Transfers outside the EEA require an applicable basis and safeguards under data-protection law; this policy does not assert the existence of agreements or standard contractual clauses that have not been concluded. Details of actual recipients, countries and safeguards and available copies of safeguards may be requested at help@mivoclean.pl.

4 How long

Data needed for service performance are retained until completion of the order, settlement, and resolution of any inquiries. Mandatory documentation is kept for the period required by applicable legislation. Evidence supporting claims is retained in the necessary scope until the expiry of the relevant limitation period or conclusion of justified proceedings. Contact details are not retained indefinitely solely for potential future orders.

Specific retention periods for photographs, access codes, and logs: photographs and access codes are stored for no more than 15 business days following order completion; photographs serving as evidence in an active complaint or dispute are retained until resolution; upon expiry of the relevant period, they are deleted. Account and order data are retained during active Platform use and for no more than 12 months after account deletion, unless a longer period is mandated by law or required for claim protection. If the Client maintains an account, necessary data remain therein until termination of the account service, and thereafter only to the extent separately justified.

5 Client Rights

Within the scope established by law, the Client may request access to, rectification, erasure, restriction of processing and portability of the data, and may object to processing based on legitimate interest. Portability applies to automatically processed data based on consent or a contract, within the scope permitted by law. If consent has been given for a specific additional feature, it may be withdrawn without affecting the lawfulness of processing carried out beforehand. Requests concerning data, including the exercise of rights, are sent to the Operator at help@mivoclean.pl. A complaint may be filed with the President of UODO (Poland); information is available at https://uodo.gov.pl. Where Georgian legislation on personal data protection applies to the processing, the Client may address the State Audit Office of Georgia — the body exercising supervision over personal data processing in Georgia — in the manner established by the legislation of Georgia in force. This body is not the consumer protection authority; requests concerning the quality of the service and settlements are addressed to the Operator separately.

Providing data necessary for the performance of the contract is voluntary; however, failure to provide such data may prevent the acceptance or performance of an order. The scope required by a specific legal provision and the consequences of refusal are indicated at the time of collection. This notice does not constitute authorization for marketing: marketing consent is given separately, does not follow automatically from placing or accepting an order, and may be withdrawn at any time without affecting the servicing of the order.

Automated system actions and decisions taken by a person: calculation of the order price, of the Contractor's commission and amount, of the balance and the debt threshold, verification of readiness and slot availability, generation of the order card and dispatch of notifications are performed by the system automatically according to predetermined rules; assignment to an order, acceptance of an order, refusal, release from an order, verification of performance and termination of cooperation are decided by a person — the Operator, the manager or the Contractor. Decisions taken solely by automated means that produce legal effects concerning the Client or similarly significantly affect the Client are not applied; should such decisions be introduced, this section will be updated. Profiling of the Client producing legal effects is not used; for marketing sends, selection may be based on order data (for example, the city) and only where valid consent exists. Technologies actually used: session cookies necessary for signing in to the cabinet (HttpOnly, SameSite=Lax), loading of Google Fonts (the browser passes the IP address and User-Agent to the provider), browser local storage (localStorage and sessionStorage) for the chosen language and the composition of the order, and server-side visit statistics in the form of daily aggregates without cookies and without personal data (IP address, phone number, name and full user agent are not stored; aggregates are kept for 90 days). The use of non-essential cookies or tracking technologies requires a separate lawful description and mechanism; acceptance of the cleaning service agreement does not constitute consent to such technologies.

For data matters contact help@mivoclean.pl. Processing complaints may be submitted to the President of UODO (Poland, https://uodo.gov.pl) and, where Georgian law applies, the State Audit Office of Georgia (საქართველოს სახელმწიფო აუდიტის სამსახური). This does not replace service-quality or settlement complaints or restrict other statutory remedies.

§ Priority of edition GEO-0.11

Under this edition the Client pays the authorised Contractor directly in cash or by transfer; the Operator does not receive Client payments. Matching is free for the Client. The edition applies after proper introduction and does not invalidate historical acceptances, existing claims or mandatory consumer protection, including applicable Georgian rules.